on 23-07-2023 22:16. madheaduk. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. . Engineer was out today and replaced the Hub 3. We would like to show you a description here but the site won’t allow us. How to register a Virgin Mobile account. 1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. Superior Court. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I use a program call HMailserver, I have used it for years to send my emails through Virgin Media at it has always worked, I use this because my emails did go through Microsoft Exchange 2019 which sends out on port 25 which Virgin Media does not recognize it has to be port 465, so exchange sends them to hmailserver which then. Enter your account details. Hi forum. As I wanted the mobile only for emergencies really I've. Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Access your bills, diagnose faults and manage your package. 19/06/2023 13:21:54 notice LAN. on 03-02-2023 15:59. 9. 8. To recover your username, please enter the account details requested below. i have rebooted all the kit. We would like to show you a description here but the site won’t allow us. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. The BQM monitor covering the period illustrates well the problem. b) Currently under trial is full FTTP. Tens of thousands of UK Virgin Media customers were unable to access the internet or make calls on Tuesday morning after its broadband and telephone services temporarily went down. Phone. All my devices for tv app filling up and old ones also sitting in the list. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. When you clear this it will then make TV GO think that you are continually setting up a new device. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. Account number. 500000 38. Both have had the green screen of death. Good luck! Sorry to hear your installation was delayed, so I can take a closer look at your complaint I've popped you over a private message. Registered office address: 500 Brook Drive, Reading, RG2 6UU. . Copy the text in the Direct Link box, beware, there may be more text than you can see. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. Schneider/Shutterstock. Simply ring our friendly customer service team. Mobile Your Account. I cannot speak to Virgin anymore its so depressing and stressful. More. 83 per day if we don’t install your services on the promised day until installation’s completed. co. com and @blueyonder. We would like to show you a description here but the site won’t allow us. We would be happy to. Reece_MH. We would like to show you a description here but the site won’t allow us. K. It means the outages occurred over a roughly eight-hour period this morning. I can't get any further. 8. Entertain me; Broadband Deals. See where this Helpful Answer was posted. Hi! I am new to Virgin Media and have the installation last month. A menu will appear. e. Also have - 4959490Hi All, first post here, and its for syc timing errors. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at. As subject. Failure of complaints and resolution team - CISAS. Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. Tue 4 Apr 2023 // 09:20 UTC. Thanks for your post, graeme81, The password would have been created at the point of sale, if the SIM is linked to your media account then it will be the same password you use for your media account. . Hub 4 has a pulsating white light and it’s internet status is “Registration Failure”. i have rebooted all the kit. select SMTP under Outgoing Mail Server. We would like to show you a description here but the site won’t allow us. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. June 30, 2023 11:22 am (Updated 11:40 am) Virgin Media is once again having issues with its email service, with thousands of customers unable to access their accounts. Earlier today, even its status page was unavailable, although prior to this readers. • Download selected TV shows and watch offline. Hi, I have upgraded from Hub 3 to Hub 5 and have the following issues below, called Virgin ISP but have been told to reboot and wait. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. Forum Team Options. Access your bills, diagnose faults and manage your package. Have been sent a new 360 remote but when I try to update my V6 - 5256668ICO issues a reprimand to Virgin Media for SAR failures. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. on 23-06-2020 07:01. . com:civic-rotor-deed-tenet: curl -v smtps://smtp. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. More help. I've tried doing a power cycle, and a hard rese. We would like to show you a description here but the site won’t allow us. Earlier today, even its status page was unavailable, although prior to this readers. If you go to Settings > System > Standby Power, you can adjust the time that the box goes into standby mode from the current 4 hours to either 5, 6 or 24 hours. uk. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. Had a text today about maintenance scheduled in the area for Friday. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. I lose - 490270604-06-2021 12:33 - edited 04-06-2021 12:47. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Step by step guide to installing your Virgin Media broadband and Hub 3. We would like to show you a description here but the site won’t allow us. I asked the person on the phone multiple times if she was sure, and she was adamant that an. Change your browser. It states "One-off costs only on your first bill - Setup fee £0". 1 or otherwise obtain a proper registration card or other evidence of registration as required by Chapter 6 (§ 46. The failure of the complaints updates page is a long standing and well known fault, running for well over a year now. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. Registration Rights Agreement filed by Virgin Media Inc. Some customers were still reporting problems on. Virgin Mobile sign in. Earlier today, even its status page was unavailable, although prior to this readers. Contact support. The problems, which lasted from Monday lunchtime to the. Two tickets have been raised to solve this (P011684634 & P011669532) and it has yet to be fixed, I am unable to do anything, view my bills, change parental controls, update direct debit details etc. When i go into settings on my phone for the VM Hub it says registration failure. Visit the Your Account registration page. AFP. Published. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Today I also got a virgin msg that I have hit my spending cap. Virgin Media had informed. com, @virgin. It certainly won't contribute anything to fixing the issue, but at least you'll know you're not alone! Hi, I have upgraded from Hub 3 to Hub 5 and have the following issues below, called Virgin ISP but have been told to reboot and wait. The problems appear to have started shortly before 6pm last night, according to. That's it!We would like to show you a description here but the site won’t allow us. on 06-03-2023 14:54. richard. I am sorry to hear you have been unable to register for an online account. Go to solution. The issue started at about 10:30am and is currently ongoing. Virgin Media Inc. on 18-03-2022 15:09. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. - VM Contract Summary sheet. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Thanks for your reply @welham99, I would check the settings on the Norton security to see if this is clearing the cookies and cache. It means I can use data it won’t charge me unti. A tech failure initially left some people unable to send or receive messages for several days, and then meant some had three to four weeks without access to historic emails. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. com. Hi, I've tried 3 times to register for a virgin mobile account. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Lost connection again for over an hour today. Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. 2. My Virgin Media makes managing your account easier with all your information in one place. My Virgin Media makes managing your account easier with all your information in one place. Any person who does not declare a motor vehicle to be operated for hire when required by § 46. We would like to show you a description here but the site won’t allow us. 2-600 et seq. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed;Virgin email users have found their messages disappearing in a major outage. Tudor. HELP! My Virgin mobile suddenly says 'SIM card registration failed'. As with most live chats nowadays, there is a virtual assistant to help you at first. Virgin Orbit, the satellite launch company founded by British billionaire Richard Branson, will permanently cease operations. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. Email address. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. Customers of broadband ISP Virgin Media (VMO2) are reporting a major UK network outage this morning (technically it’s been two outages), which has caused connectivity problems and appears to have disrupted their website and DNS servers too. If you can't find your account number, please check your order confirmation email or alternatively you can get in touch on freephone 1908, or via our online chat. Email accounts locked, mailbox unable, unable to access email account, malware letter. Brodband issue - registration failed. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. . In response to Bill_Carson. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice,. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. Broadband, TV and phone; Broadband and phone; Broadband only1 ACCEPTED SOLUTION. I have been having issues with Virgin Media broadband for 2 weeks now. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. If you find yourself unable to log into your email account, please perform a full virus scan on all. still getting the same issue. on April 16th, 2008Virgin TV Go App asking to register same device every time. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. . e. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. Learn how to register by following the short step by step guide. At first I thought it was my iPhone so did all the usual forget network/restart etc. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Have been having a lot of issues with registering my - 5044561Since then, Virgin Media claims it is unable to complete my installation or deal with problems with the service. My email address takes the format firstname. 23 June 2023. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. on 02-04-2021 13:06. Then I tried to register my account with My Virgin Media app but system didn't let me pass and keep telling me that " I can't use this password". com and googlemail. 3 weeks ago. At the time of writing, the operator has merely. No virus found. Richard Branson isn’t shy when it comes to talking about the various Virgin companies that didn’t quite go as planned…. I have run a diagnostics on my router from my home PC and have WiFi 2. Attached logs. 41 451000000 5. this issues started a few days ago , the internet was cutting out and then coming back. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. on 19-06-2023 15:51. British telecoms firm Virgin Media said it had experienced fresh broadband outages on Tuesday, with tens of thousands of customers reporting internet access problems only hours after the company. 1 and second highest being channel 22 at 0. Registration required. Thanks for coming back to us HelenPerks362. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Virgin Media has gone down for hundreds of customers Credit: PA Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at all. It’s free to sign up and has many features. So are you saying that you can no longer add an address even to an existing account? These is the pages I'm referring to, there's not m. Hi all, I gave my 30 days notice due to my contract coming to an end and the out of contract price was a little extreme. Register . Apparently its system shows the installation as complete and our account as active. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where:Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place. Options. We would like to show you a description here but the site won’t allow us. How to register to use the TV Go app or website. My Virgin Media makes managing your account easier with all your information in one place. Thanks for your post and welcome back to the community. December invoice for £50. We’ve been recognised year after year for providing the fastest widely. Virgin Orbit Holdings Inc on Wednesday blamed a dislodged filter for a failed rocket launch in January, and said it was planning another mission later this year as the issue had been fixed. I get a lot of service interruptions on my broadband. 0 Downstream channels. Solved: Been with Virgin for a long while with no issues, next door neighbor has virgin installed Friday, and at the same time I lose all - 5038211We would like to show you a description here but the site won’t allow us. ) is guilty of a Class 4 misdemeanor. called VM and the automated system said they needed to send a signal to the kit, did. this issues started a few days ago , the internet was cutting out and then coming back. T. any failure to transmit or receive, any material through any Device or the Box. Sign in . Occasionally, network outages and other issues can cause SIM card communication errors. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. Hi. In this. Back to For the home. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. on 07-12-2022 21:27. Hello, I have a recently arrived stream box which, from unboxing, refuses to pair with the stream box. Email address. Joining in. . at least with SKY you only lost one service at a. for the second time in a day. Failure to resolve a billing issue and listen to feedback. Typically we would advise setting up your online account after your installation. Check server status. They have recovered themselves and failed again. Networking and WiFi. Briefly: Hours spent with "Customer Service" 150 since end of July 2022. Look through these and see if there is a fix in there. But even days on, the. Some Virgin Media customers have been having problems since late last night. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. We would like to show you a description here but the site won’t allow us. O. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the H. Thank you Barry. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. 4 and 5ghz working, internet registration failure, telephony disconnected. We’ll send you a confirmation email or text if we’ve found your. He was. Good Morning. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. Any ideas as to what may be the problem, fine during the week by the way!!!!Re: Registration fails suddenly without changing settings [ re: beneix ] [ link to this post ] I'm not sure if this is the same problem as I don't really use my VoIP line so don't pay much attention, but I've noticed a week or so ago that my Gigaset GO (pretty much the same as the N300) seems to drop the rgistration to my sipgate basic account. Mark as New; Bookmark this message; Subscribe to this message. Last week, I just memorized. We would like to show you a description here but the site won’t allow us. brenawilson, you're due some reasonable compensation for this mess, whilst I'm pleased the forum staff have leapt in, make sure you get a decent settlement (ie over £100 goodwill payment), that they refund any payments taken due to. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. We would like to show you a description here but the site won’t allow us. 3. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. • Watch up to 100 live TV channels including TNT Sport, Sky Cinema, GOLD and Sky Showcase, depending on your package. Access your bills, diagnose faults and manage your package. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. 01 EDT. 1. In this case, this may be because our team is still processing your sign-up and setting things up on the system. Dept. I. From reading the forums it looks like this needs an engineer visit to resolve. co. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. I did look at that but the Power(dbmv) on all my DS bonded channels are between 0-1. Sign in Not. Virgin Media Inc. com. For example, if your Virgin Media Hub 3. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Account - Cable. In most cases Spamhaus will have detected suspicious (spam) traffic coming from that IP address. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Reply. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. You'll be asked to enter both your eight digit Virgin Media account number and your surname. Can anyone from the VM team help me to get tha. . I can't get any further. SYNC Timing Synchronization failure - Loss of Sync. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. This morning I can no longer connect any of my devices to my WiFi. - VM Contract letter (dated 2 Aug 23) ====. After many calls they finally advised to. I cannot register by email. The following violations of laws shall be punished as follows: 1. Now telling me I need to reset the devices. Prior to reviewing these, please note that the use of registration marks is only for Print & Cut projects. All connections are fine. A. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. It impacts both wired and non-wired connections, so not WiFi related. As usual in these situations, Virgin Media ’s general. We would like to show you a description here but the site won’t allow us. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. To fix this, you can. There are different fixes to your problem, and here is a full list: Check internet connection. 0 Kudos Reply. Virgin Media has been hit by a widespread broadband outage in the U. Options. Disinterested, unwilling to help and 'I could not care less' company culture. I've reviewed all suggestions and tried without success all listed. com -u username:password. Please keep in mind that the Registration Marks setting should be turned off if you are not working with a printed image. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. Unfortunately this has not been applied to my account by virgin media unclear why not applied. Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. £29. called VM and the automated system said they needed to send a signal to the kit, did. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy do the channels not play on the virgin webpage? Every channel loads and freezes instantly and never starts again. Last modified on Tue 30 May 2023 09. net password. uk and @virgin. com, @ntlworld. select Password, enter new password and select Done. All was fine last night. My phone number and email have been verified and accepted but when I go to complete my registration, my email address is accepted but my password is not. We would like to show you a description here but the site won’t allow us. Hi rcvm . of Justice Office on St. I am sorry to hear you have been unable to register for an online account. If you do clear your cache and cookies then. on 22-12-2022 20:02. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. any access to or use of Virgin Media Store not authorised by us;Mon Oct 10 2022 - 18:44. Tried Edge and it fails, same in Chrome. still getting the same issue. Virgin Media Television's claim over eir's alleged failure to pay a €2. Is there anything else t. VM then gets two clear working days to fix the fault before any compensation is applied. I key in the email I am absolutely sure I used to set up the account but I do not seem to know the password anymore. net, according to broadband news site ISPreview. When I want to log in, it asks me to set a - 5159997Tue 4 Apr 2023 14. Here we take a look back at Virgin’s. on 03-02-2023 17:21. I checked my network logs yesterday and I've got lot's of 'no response' and 'sync issues'. We have now completed her. This is a common and effective way to try and control web traffic and customer volume. He was arrested at the V. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. When phoning choose the option to report a fault, then ignore all the options offered and you should. 1 Kudo Reply. Gamegal Posts: 102 Forumite. Our Hub 3's network diagnostic test fails to complete every time in Firefox, but works perfectly in Edge. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. We would like to show you a description here but the site won’t allow us. 172 Comments. (Keep hold of the power button while doing this) Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. A fairly common format I would imagine. This has been getting increasingly worse over the last few weeks. So frustrating. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. In a statement at 5. I see you've tried different HDMI ports, but have you tried a dif. Superior Court. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. . Clear browser cache and cookies. We would like to show you a description here but the site won’t allow us. branson@virginmedia. gmail. Simply turn off your hub and wait for 30-45 seconds before switching it on again. Virgin Media email users suffer lengthy failure.